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Case Studies

Australia's Largest Hotel Implements Niagara Framework to manage guests, facilities and finances

About Sheraton Four Points Hotel, Sydney, Australia
  • Benchmarking efficiency and energy management
  • Customer focused organization
  • Combining leading workflow practices and efficient management and control
  • A special focus project, leading by example the use of IT and efficient electronic management of its facilities and guest management services
Project requirements
  • An open platform with real enterprise connectivity and a Web Portal IT based, thin-client browser based (with no special software required by operators and users to connect to and use the software applications). Seamless customized interfaces to the Fidelio guest management system, lighting systems, paging systems and LON based intelligent guest room controllers
  • Support for Oracle and XML reporting
  • A Maintenance Asset Management system which will operate with Barcode readers, hot WiFi database Sync, comprehensive inspection module, seamlessly integrated with the BMS and
  • Help Desk and enterprise connectivity for asset depreciation calculation for the corporate accounting system.
Airmaster and Tridium provided the Niagara Framework as the total FM integration solution
  • Integration of all building systems into a single easy to use IT intranet web portal
  • Efficient management software modules for Lighting, Guest Management, Help Desk, Knowledge Base, Maintenance and Energy Management
  • Reliable Web Portal IT based distributed architecture
Benefits for the Sheraton Four Points Management
  • Safe and comfortable working environment and efficient management and control
  • A single web enabled IT and java based
  • A thin client browser based software package which reduces the cost of software maintenance and avoiding unnecessary complexity.


“We are very pleased with the final solution that has been provided by Tridium. It is the first time that we have seen a truly complete web based enterprise FM solution. The MWebCentral FM suite is very flexible and the cornerstone of our automation to continually be in sync with improving efficiencies, returns and total customer satisfaction”.
Nigel Wright – Chief Engineer, Sheraton Four Points, Sydney

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