The Niagara Framework® and JACE® controllers are open and extensible, creating countless opportunities to develop and deploy Niagara-based solutions. While each installation of Niagara is unique, there are some topics that are applicable to many of our partners.

Frequently Asked Questions
about Niagara and JACE controllers

Below you will find common questions and answers about Tridium products. Don’t see your topic covered? Fill out our general support form below and we will get back to you right away.

What does “open” mean and why is it so important?

For buildings, data centers, manufacturing facilities and smart cities, “open” refers to an open platform that connects disparate devices and systems. The Niagara Framework is built on this open environment and guided by three core principles: Open Connectivity. Open Ingenuity. Open Choice.

Open Connectivity: Regardless of protocol or platform, the Niagara Framework connects to anything.

Open Ingenuity: Our technology is customizable without restrictions or limitations, allowing users and developers to add or expand Niagara’s capabilities. That’s a powerful differentiator, giving customers access to our partners’ experience and ideas, along with an extensive driver library.

Open Choice: Niagara’s maximum flexibility enables system integrators, developers and end-users to work with any vendor, build on existing systems and preserve legacy investments.

Because the Internet of Things encompasses a diverse and growing array of devices and systems, establishing an open environment is essential to its continued growth and optimization.

How do I know which products are compatible for my project?

Our Niagara comparison chart shows compatibility and available features for Niagara versions 3.5 through 4.0, and our
JACE comparison chart shows software and accessory compatibility with our most popular controllers. Niagara’s open framework is customizable without restrictions or limitations, connecting to any system or device regardless of protocol or platform.

How do I purchase Tridium products and services?

Our technology is available through authorized resellers. For a list of resellers, please click here.

I’ve seen an online demo and want more detail. Where can I find it?

Please contact us through the Purchase Niagara and JACE controllers link below and an Account Representative will be happy to discuss your needs and Niagara solutions.

We are bidding a job. Who do we contact for pricing assistance?

Because our technology is available through OEMs and other authorized resellers, it is best to work with them directly.

How do I locate a distributor in my area?

Tridium has a large network of distributors worldwide. Please see our OEM and Distributors page, or contact an Account Representative using the Purchase Niagara and JACE controllers link below.

How do I gain access to Niagara Central?

Permission to access password-protected parts of Niagara Central is provided by OEMs to their customers. If you don’t have a relationship with an OEM, find one here to get started.

What do I have access to when I log in to Niagara Central?

Niagara Central is a portal to access “Software” (Niagara software downloads and the latest builds of the Niagara Framework); “Community” (new Niagara Community website where you can get help, browse the knowledge base and collaborate); “Licensing” (where to manage, update and review Niagara licenses).

How many companies use Niagara?

The Niagara Framework is deployed in nearly half a million instances worldwide. Our community includes more than 8,600 certified Niagara professionals, 200 developer organizations, 2,500 systems integrators, nearly 400 OEMs and distributors of Niagara, and more than 200 unique branded offerings built on Niagara.


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