April 15-17, 2024
Fault Detection and Diagnostics (FDD) Powered Service Contracts: Unlocking the Potential of Niagara Data to Drive Greater Profitability and Customer Satisfaction
Gradually, a transformation is underway among the commercial building mechanical and controls service providers. These leaders understand that it’s no longer enough to be called in when there is a break—they also need to help their customers strategically understand the operation of their facilities, the risk factors that they’re facing, and where they can drive longer term value. Fault detection and diagnostics (FDD) is helping service providers to extract additional value from building system data, including remote monitoring, the ability to prioritizing and identifying critical issues before scheduled maintenance, and long-term strategic planning.
But the benefits of switching from time-based to analytics-driven service contracts extend beyond revenue. Building analytics software enables service organizations to facilitate standard operating procedures across field offices, accurately calculate cost impacts and energy savings, and more easily report impacts.
In this session, learn how LONG Building Technologies implemented FDD across 5.2M sq. Ft and growing and created an Impact-Driven Service program that has resulted in 50% longer service contracts and 66% higher revenue. By leveraging continuous monitoring through building analytics, LONG service technicians are able to prioritize efforts, focus on resolving high-impact issues, identify more pull through revenue, and train and retain talent.
